Effective Communication as The Key to Patient Safety at Simpang Lima Gumul Regional Public Hospital, Kediri Regency, Indonesia

Joko Prastyo; Weti Tesmei; Sumiyati; Erni Wulandari; Rakanda Jati Widura; Zahid Zufar

doi:10.30994/jceh.v9i2.816

Authors

Joko Prastyo Master of Public Health Study Program, Postgraduate Program Faculty, Universitas STRADA Indonesia, Kediri, Indonesia
Weti Tesmei Master of Public Health Study Program, Postgraduate Program Faculty, Universitas STRADA Indonesia, Kediri, Indonesia
Sumiyati Master of Public Health Study Program, Postgraduate Program Faculty, Universitas STRADA Indonesia, Kediri, Indonesia
Erni Wulandari Master of Public Health Study Program, Postgraduate Program Faculty, Universitas STRADA Indonesia, Kediri, Indonesia
Rakanda Jati Widura Master of Public Health Study Program, Postgraduate Program Faculty, Universitas STRADA Indonesia, Kediri, Indonesia
Zahid Zufar Master of Public Health Study Program, Postgraduate Program Faculty, Universitas STRADA Indonesia, Kediri, Indonesia

DOI:

https://doi.org/10.30994/jceh.v9i2.816

Keywords:

Effective Communication, Patient Safety, Patient Engagement

Abstract

Actively participate in discussions regarding care. This community engagement program aimed to improve patients’ and families’ knowledge of effective communication as a strategy to enhance patient safety. The program was conducted in the Kasuari Inpatient Ward of Simpang Lima Gumul Regional Public Hospital, Kediri Regency, Indonesia, involving 20 hospitalized patients with various internal medicine diagnoses and their primary family caregivers. Educational activities included interactive lectures, group discussions, question-and-answer sessions, and distribution of educational leaflets. Participants’ knowledge was assessed using pre-test and post-test questionnaires and analyzed descriptively. The mean knowledge score increased from 59.5 before the intervention to 90.5 afterward, representing an increase of 31 points. The proportion of participants with good knowledge increased from 0% to 100%, while moderate and poor knowledge decreased from 65% and 35%, respectively, to 0%. Participants also demonstrated greater awareness of the importance of providing accurate health information, asking questions, and communicating actively with healthcare professionals during hospitalization. The findings indicate that patient and family education can substantially improve knowledge and support active participation in patient safety. Integrating similar educational activities into routine hospital services may strengthen communication practices, enhance patient engagement, and contribute to a safer and more patient-centered healthcare environment.

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